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Source to Settle as a Service

Editor - 18 Jun 2013 00:00 - 20 Jun 2013 00:00

Introducing a brand new and game-changing event for 2013: Source to Settle as a Service, taking place 18th – 20th June in London.

Ask yourself: is what we’re doing in shared services in the best interest of the business? The more mature and pioneering organizations are reassessing their purpose. Their entire focus is now on service provision, and they see processes and functions as a means to deliver these services. They are drafting up new KPIs, re-thinking the shared services architecture, and have customer satisfaction at the core of their business strategy

This unique event will bring together senior decision makers and thought leaders to tackle exactly how shared services can become the truly value-adding partner the business need.

In addition to our many interactive and networking sessions, some of the highlights of the agenda include:

  • Ken Machray, Global Business Services Director from Baker Hughes, reveals how by re-drafting their governance framework and engaging all key stakeholders, they are reaping the rewards of a fully aligned and tight relationship with their outsourcing partner
  • Dawson, Business Services Director at Balfour Beatty WorkSmart, reveals how by rethinking their KPI set, their new multi-functional SSO model is leading the way in terms of customer focus and commercial business operations
  • Dilesh Magdani, Head of Finance Shared Services at Specsavers, shares how he increased customer satisfaction from 8% to 70% in 18 months with an intensive change management programme.
  • Paul Mitchell, Director Shared Services, and Suzie Carr, Head of Talent and Engagement at Virgin Media reveals how by increasing staff engagement, the business now sees shared services as an ‘expert’ in training and development and pay them for these premium services.

For more information on this exciting event, check out the agenda or download the brochure. If you have any questions, or would like to register, please don’t hesitate to get in touch on +44 (0)20 3176 2627 or email [email protected].