County holds contest to boost electronic filing. Customer loyalty is the big winner

To promote the Allen County Treasurer’s online payment plan options and electronic billing, a drawing for $250 was held for everyone who signed up for one of these options by May 31. Thomas Hartnett was the winner.

Honestly, isn’t this much more elegant than fining customers that still want to pay a paper bill?

County treasurer Susan Orth:

  • “We thought this would be a fun way to promote our pay plans and electronic billing”
  • “We paid for this promotion with private sponsorship and as a result, we increased property enrolment in electronic billing over 20% and pay plans a combined average of over 23%.”

Every property that is signed up for electronic billing saves the County 78 cents in taxes. Likewise, pay plans save tax dollars because it is more efficient and cheaper to handle payments electronically rather than dealing with checks or cash.

The county reported that 1,904 properties are on a spring/fall or monthly pay plan. 1,178 are now receiving electronic billing thanks to the contest.

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