Terrible online billing function drives customer mad [funny]

August 22, 2012  |  Adoption, Electronic Invoicing, Europe

In Utopia all goes well. Including e-billing. The last time we checked, we don’t live in Utopia. But in the real world. And in the real world even e-billing has its hick-ups.

The business customer of a mobile phone company with a red and white logo, explains how the online billing function drives him mad. He uses a step by step guide to make sure his point comes across and made us crack up:

  1. Receive email from Vodafone saying the bill is ready.
  2. Click on the link in the email.
  3. Wait several minutes for the page to load.
  4. Try a reload and get a blank page.
  5. Repeat step 2.
  6. Repeat step 3.
  7. Give up and go direct to http://www.vodafone.co.uk.
  8. Click “View my bill”, which you might reasonably expect would take you to a login page then your bill.
  9. Instead get taken to a site map.
  10. Click “Login to my account” at the top of the page.
  11. Repeat step 3.
  12. Repeat step 4.
  13. Decide to tell Vodafone about this by clicking the “Get in touch” link in the email.
  14. Get a 404 page! (Doesn’t this just say it all …)
  15. Repeat step 10.
  16. Repeat step 11.
  17. Repeat step 10 again.
  18. Eventually login, but you’re still not at your bill.
  19. Click “I’m a business customer” (you just logged in, why does it not know this?!).
  20. Nope, they still don’t show you your bill.
  21. Click “Manage my account”.
  22. Get taken back to the site map!
  23. Give up and start looking at O2.

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