Every now and then Fiserv performs a research. Its newest research shows:
- that 6 million Americans used a smartphone in the past year for bill presentment or payment
- nearly 20% of online consumer households change the way they are billed each month
- 30% of online consumers have visited a biller’s site using their mobile browser to access a monthly bill, typically phone, cable, credit card and utilities.
- 32% of consumers who pay bills at their bank site already receive e-bills
- 38% of non-recipients are interested, the highest in the survey’s three years.
Mobile billing
The new research shows that mobile billing is definitely one of the trends for 2012. Of the 6 million consumers who said they had paid a bill with a mobile device:
- more than 40% used a mobile browser to pay their bill,
- 35% used an app downloaded from a biller or a bank
- 17% used text to pay.
- 60% of mobile bill payments were made with some kind of card, either debit, credit or prepaid
es on