Promoting eServices in rural areas in Spain

November 5, 2008  |  Uncategorized

The Spanish Minister for Industry, Tourism and Trade and the Minister for Public Administrations have launched a new training programme aimed at promoting the use of eGovernment services by the citizens of rural areas, so as to break the digital divide.

The initiative is intended to bring the citizens of rural areas closer to all three levels of Government in Spain by enabling them to benefit from the approximately 900 central, regional and local public services available on the eGovernment portal ‘’.

Named ‘Telecentres training and revitalization plan’, the €2 million project relies on the network of Telecentres; those free Internet access points located across Spain’s rural areas. Over 500 Telecentres trainers will, within 1 500 Telecentres, instruct the population on how to perform operations via the eGovernment portal and to obtain information by electronic means.

In this light, printed and audiovisual information material have been designed in a clear language, with practical examples of the citizens’ daily life aspects, so as to demonstrate the advantages of the portal. In addition, distinct multimedia information packs are being conceived following the specific profiles (youngsters, women, seniors, immigrants, etc) structuring the portal. This material will include information on each target group’s most used services, as well as on the use of the national eID card.

Miguel Sebastián, Minister for Industry, Tourism and Trade stressed that following the successful deployment of Telecentres, his department will concentrate its efforts on the “valorisation of the infrastructure” by adding “services associated to the Telecentres”. He informed that the launch of the ‘Telecentres training and revitalisation plan’ is the first measure in this direction, and that it is based on the Training axis of the Avanza2 programme.

The plan has already started being implemented in 304 Telecentres in the regions of Andalusia and Asturias, with 150 dedicated trainers involved. Later on, the plan will focus on the regions of Castile and León, the Canary Islands and Murcia, and then on Galicia, the Valencian Community, Castile-La Mancha and Extremadura.


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