UK Telecom Operator Ofcom: business may charge paper bill penalties if they like

October 28, 2013  |  Adoption, Electronic Invoicing, Europe

bt 150x150 UK Telecom Operator Ofcom: business may charge paper bill penalties if they likeBased on BT’s decision that from November all business customers will be automatically switched to paperless billing for “their added convenience”, customers have to pay £6 a month to keep receiving itemised paper bills.

Many UK Small businesses now have to keep records by law and are condemned to spend time and effort navigating the BT website, remembering passwords and downloading a copy of something that BT is obliged under VAT regulations, to provide. Also those that want to receive paper itemised bills face a price increase of £72 a year.

According to the UK telecoms regulator, Ofcom, companies can charge whatever they like because such fees are a “commercial decision” and customers who object can always jump ship. It has, however, contacted BT to ask for an explanation of the new charges and how they were communicated to customers.

 


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