Charging For Paper Bills is the New Cash Cow. And not just in Canada.

consumer protection 150x150 Charging For Paper Bills is the New Cash Cow. And not just in Canada. E-invoicing and e-billing may have their benefits. However issuing paper bill penalties to force your customers into electronic invoicing and online billing is just a big fail. And if you persist you could potentially end up losing your mobile phone license. Even more serious: millions of households face financial problems because of scattered online bill platforms.

And it becomes more and more clearly that companies do not just use paper bill penalties to make you switch to e-invoicing (B2B) of e-billing (B2C). In fact, the there are companies that keep charging for bills or monthly statements and bills without you being able to stop receiving them. Why? Because they earn extra money. A new cash cow is born! Hampering e-invoicing adoption.

In this post of the Huffington Post Canada it becomes clear that number of telecom companies and banks, including Rogers, Bell, Telus, Wind Mobile, TD, CIBC, RBC, Deutsche Bank and Scotiabank, are charging customers up to four dollars a month to receive statements. All of a sudden it is 240 dollars or more that you are not expecting to pay.

The practice has been going on for at least a year, and is steadily growing into a real cash cow. And the people who can afford it the least who are being hit the most: low-income households, senior citizens and those with low computer experience.

Bruce Cran from the Consumers’ Association of Canada said: “It doesn’t seem like a very fair practice at all. Why should anybody pay because someone wants to send them a bill? It doesn’t make any sense.”

The Canadian Radio-television Telecommunications Commission (CRTC) is looking into this matter and it is just a matter of time before action will be undertaken in favour of consumer protection.

 

 


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