Rollins & Sons Ltd is a supplier of top end hand tools. It decided to outsource its EDI requirements to Wesupply to consolidate EDI on to a single platform and streamline the day-to-day handling of all EDI messages.
Rollins’ current uitsourced EDI solution proved to be an incumbent solution, and was not delivered as a managed service. Therefore that solution still required a large amount of input from Rollins. The amount of internal work required to maintain the system was greater than Rollins had anticipated and questions started to be asked about the suitability of the solution. These issues eventually caused Rollins to lose faith in their existing system as it did not meet the standards expected of an outsourced solution and the decision was made to look elsewhere.
Stuart Elsom, Managing Director, Rollins & Sons:
“The service we received from our previous EDI provider was non-existent. Having received many glowing reviews from other companies in our sector, we decided to make the switch to Wesupply’s fully managed service.”
OneTime by Wesupply
Moving to Wesupply’s OneTime solution provided Rollins with these benefits:
- It allows Rollins to become fully outsourced, with no software or hardware required in-house.
- The internal resources needed to monitor and maintain Rollins’ EDI requirements has also been significantly reduced.
- Wesupply’s managed service team pro-actively monitor network connectivity, message delivery and message validation errors, resolving any issues that arrive, in many cases without having to involve Rollins.
- Rollins also experienced issues integrating their previous EDI solution with their Microsoft Navision ERP system. Wesupply’s fully managed solution is able to connect to Microsoft Navision and many of the leading ERP systems quickly and easily.
Rollins is so enthusiastic about Wesupply’s OneTime solution that it is making plans to make further use of the OneTime solution by adding new customers to their electronic trading hub over the next twelve months as their business continues to grow.
Jon Hill, Sales Executive, Wesupply:
“Rollins’ experience is something many Wesupply clients encountered prior to moving to the Wesupply network. Companies choose to outsource EDI in the belief that they will be receiving a fully managed service, when in fact in many cases all they receive is a basic outsourced solution.
Our fully managed service, which we have developed over the last 15 years, is a true outsourced solution that enables our clients to focus on their core business, instead of being distracted by daily EDI issues”.
