12 Essentials for succesful utility e-billing and e-payment programs [WHITE PAPER]

February 17, 2012  |  Adoption, Electronic Invoicing, Publications

Despite significant investment, utilities still aren’t seeing the desired customer adoption and savings from their electronic billing and payment initiatives.

This white paper focuses on the reasons for these shortcomings and presents 12 essentials for utilities to consider as they work towards greater adoption rates, streamlined operations and better cost?efficiencies.

01

Consider the customer first when deploying the system

02

Recognize that billing and payment should operate in conjunction with one another

03

Implement a straightforward web interface so customers can pay quickly without having to register

04

Proactively build value and trust through integrated customer notifications

05

Tackle integration hurdles to deliver a consistent user experience across all payment channels; real-time data fuels customer confidence

06

Offer multiple payment methods (cash, check, credit card, ACH, direct debit – in person, at counter, web, over the phone (IVR), mobile) for customers

07

Cross promote services along the way

08

Make the move to paperless easy and offer more features

09

Keep convenience fees to a minimum

10

Consolidate vendors for a more complete, consistent, and cost-effective solution

11

Take advantage of transactional pricing

12

Consider fully-outsourced and hosted solutions to simplify PCI Compliance

Download the whitepaper


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