A global survey conducted by BillingViews found that mobile operators worldwide have achieved an average customer e-billing adoption rate of 56.8 percent while telco’s lag at just 17.2 percent. The report, called ‘Billing Reborn’ is available for free and with registration.
Research
BillingViews asked its panel of communications industry billing and IT executives from every global region to identify what percentage of their customer base has adopted e-billing. More than 30 panellists responded, revealing a global average e-billing adoption rate of 33.7 percent across all regions.
Results
Western Europe reported the highest average e-billing adoption rate at 63 percent, while the Africa-Middle East region reported the lowest average at just 4 percent. Western Europe revealed the greatest discrepancy between mobile operators and telco’s, with mobile operators reporting an average of 78.4 percent e-billing adoption versus just 16 percent for telco’s.
Statistics
1 – Barriers to next-gen billing: 2010 versus 2011
2. Shift in sentiment: 2010 versus 2011
3. E-billing adoption rates
4. Adoption rate by region by Telco’s
5. Average e-billing adoption / adoption in Western Europe
