Case Study: e-invoicing for KUKA Roboter by Pagero

KUKA Roboter is one of the world’s largest manufacturers of robotic systems with a PC-based control platform. They offer a wide range of robot types designed for many different purposes. Their subsidiary, KUKA Nordic AB, started to use Pagero’s services in 2013, when one of their largest customers, who also uses Pagero’s services, asked to receive e-invoices from their suppliers.

All invoices that the customer receives via Pagero are automatically controlled with Pagero’s validation service, which has been a great benefit for KUKA Nordic AB as well.

Customer requests that brought great benefits

“One of the greatest benefits with Pagero’s services is, in my opinion, that it is very easy to send electronic invoices. If you are going to set this up yourself with a customer it will be very complicated and take a long time,” says Ove Lumsden, CFO KUKA Nordic AB.

“The fact that one of our largest customers has started to use Pagero’s services and validates all their inbound invoices has been very good for us as well. Invoicing this customer used to be a problem for us because their inbound invoices were processed abroad. If someone typed in something wrong when they issued an invoice, it was not accepted and we had to call their overseas office to try to solve the problem. The risk for misunderstandings during the phone calls was high, which complicated the situation even further. For this reason, it took a very long time from when we issued an invoice until we received the payment. There used to be many overdue invoices that this customer had not paid, but now there are none. Since there is quite a substantial amount of money involved, it feels good to know that the invoices that the customer receives from us are correct and that we will always receive the payments in time”, says Ove Lumsden.


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