The Energy Corporation produces 76 billion kilowatt hours of energy for 4.5 million customers in Ohio, Pennsylvania and New Jersey. 76 billion kilowatt hours, that’s a whole lot of light bulbs burning for a very long time. A vast stream of invoices is the inevitable result of big numbers like these. So, when the company went through a merger in 2001 the decision was made to switch all operating systems to SAP R3 for business applications and the ISIS Papyrus Document System for billing.

Motivations for innovations

Motivation: Rapid development and ease of handling SAP data and producing high volume utility bills and notices for multiple operating companies.

Innovation: Enhancing corporate identity and customer communications along with maximising postal discount processing and multi-channel output for integrating with other systems (EBPP, EDI, EFT, …).

Solution: Papyrus Document Solution for designing and formatting utility statements and notices.

Benefits during merger and implementation

• Support of merger objectives (e.g. speed, cost effectiveness, minimisation of new investments, maintaining customer satisfaction).
• Minimise investment in new solutions for merged billing operations.
• Productivity gains from the use of existing skill-sets and experience with SAP and ISIS Papyrus.
• Rapid Development of initial applications as well as changes for merged operations.
• Flexibility of Data Interfaces including how efficiently Papyrus handles the SAP RDI data files.
• How easily and quickly developers can make changes to applications.
• Ease of integration with postal processing, archiving software and other print management applications.