B2B Managed Services market has reached a level of maturity

April 2, 2013  |  Adoption, Asia, Europe, North America, Research

Stanford University is considered to be one of the most prestigious universities in the United States and the world. Guess their new report titled “B2B Managed Services, Business Value and Adoption Trends” should be taken very seriously. Sponsored by GXS, the report analyses the current state of B2B integration adoption and evaluates its potential growth. Engage earnest face: the report found that 96 percent of respondents felt managed services has added significant value to their overall B2B integration programs.

Cost savings and enhancing customer experience

Respondents cited cost savings as a key benefit, with 74% indicating they received value from shifting up-front capital expenditures on software licenses to monthly operating expenditures for Managed Services. However, cost savings were not the most important benefit.  Enhancing the customer experience to accelerate international expansion and improve business process efficiency was cited as one of the top reasons for choosing B2B Managed Services.

E-commerce is on the rise

The survey also found that 96% of participants plan to increase the number of customers they trade with electronically, the number of suppliers they trade with electronically, and/or the number of business processes they support.  59% of participants plan to expand their use of B2B e-commerce in all three areas. In fact, only 4% had no plans to increase B2B ecommerce in any of these areas.

A full copy of the report is available for download here.

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