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Top ten tips to choose your global e-invoicing service provider

March 21, 2017  |  Electronic Invoicing

Rolling out a global e-invoicing platform is not a simple decision, given the implications it may have for the whole organization.

Before taking a decision it is advisable to carry out a detailed needs analysis of the different departments to be affected. Find out about the particular features of e-invoicing in the different countries where your company operates and approach its implantation from the standpoint of a global project.

And if you need help, place yourself in the hands of specialists who will advise you on the rollout process. To assist you in this decision, it is advised to examine some key aspects of the features your solutions should have, as well as your Global e-Invoicing provider.

  1. Technological capability

    At this point it is especially important to ensure that the provider offers an SLA guaranteed to meet the needs of the company concerned. In addition to the SLA, there are specific certificates that ensure the quality of IT processes, such as ISO 20000, which every reliable supplier must hold.

  2. Security and Reliability

    Invoices contain sensitive information which is going to be in the hands of a third party. This third party must ensure confidentiality in the processing of this information by international certifications such as ISO 270001 or audit reports such as ISA E3402.

  1. Knowledge and Experience

    Knowledge and experience in the particular electronic invoicing features associated with each country. Verifying that the service provider has sufficient knowledge and experience in e-invoicing projects in the different countries that make up part of the scope will ensure a smooth rollout without any hitches.

  1. Certifications and relationship with tax authorities

    Regardless of whether we are talking about B2B or B2G, the Tax Authority of each country is usually the regulatory body for electronic invoicing, so it is important for the technology supplier to maintain communication channels with these organisms. On many occasions, these Tax Authorities stipulate certification processes that providers of electronic billing services must overcome in order to deliver the service.

  1. Partnerships and collaborations

    In projects requiring third-party collaboration, the supplier must ensure a policy of trusted partnerships and which provides added value. A structure in which the provider subcontracts to other local suppliers to roll out the project in each region will end up giving rise to problems in keeping the project going.

  1. Support

    Close and personalized support results in better customer care than impersonal systems of tickets and automatic procedures. Having a consultant who knows the ins and outs of the installation is crucial for better and more prompt resolution of any potential impact.

  1. Completeness of bid

    Completeness of the range of products and services from the supplier. Electronic invoicing represents only part of the transactions that a global communications platform can manage. Suppliers with a wide range of services can add value to companies beyond the specific use of electronic invoicing, providing services such as certified storage, electronic signature of documents, VMI or the implementation of EDI flows between trading partners.

  1. Client portfolio

    References from other customers who can give their opinion on the quality of service offered by the provider.

  1. Financial reliability

    Having a provider with a healthy and robust financial structure ensures us continuity of the service over time.

  1. Interoperable and open model

    At Edicom they understand that every company should be free to choose the service provider that will bring them most value, and can operate freely with other operators. In certain closed models, the project promoter, usually the receiver of large volumes of invoices, requires the suppliers to issue their invoices through a specific operator located at both ends of the communication. This model requires the supplier to retain the services of this operator, which may not necessarily be the one that best suits their needs.

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