Archive for Research

EDI Remains the Workhorse of the Supply Chain according to new study

GXS today announced a new survey report created together from Supply Chain Insights titled, “EDI: Workhorse of the Value Chain.” The survey examines the relationship between supply chain efficiencies and the automation of purchasing, fulfillment and warehouse activities with EDI and XML.
One of the focus areas of the study was the benefits to order fulfillment achieved through the use of EDI/XML. The study found that EDI/XML improves cycle times, enabling faster order delivery for increased customer satisfaction.

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Mobile Bill Payment Use Doubled to 16 million US Households in just one year! [survey]

Mobile Bill Payment Use Doubled to 16 million US Households in just one year! [survey]

Especially the young consumers (Generation Y) prefer a variety of channels and immediate payment options. They use the mobile channel to manage billing and payment more than other generations. As more of these young consumers take on bill payment responsibility, it will influence how billers are innovating and offering services based on changing consumer preferences. Check out the infographic and survey findings!

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Faulty E-billing and E-invoicing Erodes Customer Trust and even Business Viability

December 11, 2013  |  Electronic Invoicing, Payment, Research

Research found that 30% of those polled, had discovered an error on their energy bill. 28% had been overcharged in 2012 by an average of £121, leading customers to conclude that utilities are overpricing on purpose, which the accused utilities vehemently deny, but customer confidence is eroded to an all-time low. This situation is only set to get worse as customers are moved to electronic invoicing.

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Invoice Exceptions: it doesn’t have to be this way [infographic]

November 18, 2013  |  Electronic Invoicing, Research

Despite all the efforts e-invoicing, invoice automation, order to cash, purchase to pay, e-procurement and so on, remain 'intangible' That is why we love movies, animations and of course infographics.
This time OB10 surveyed over 200 professionals about their purchase-to-pay (P2P) process and found that eliminating invoice exceptions is one of the most effective ways for Accounts Payable to cut costs. Here is an infographic of our findings, and if you'd like to learn more, you can download their complimentary eBook.

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Consumers attitude towards e-billing adoption pressure. Same data, different results.

Consumers attitude towards e-billing adoption pressure. Same data, different results.

August 7, 2013  |  Adoption, Featured Articles, Research

In an international survey from Two Sides carried out by research company Toluna, 2,500 US consumers were asked their opinion on a variety of billing and statement related issues with a focus on the present supplier pressure to switch to electronic bills and statements.
At first glance, the key findings show a bleak image when it comes to the attitude of consumers towards e-billing adoption pressure and the 'going green argument'. However, with a little bit of spit and polish, we are able come up with slightly different findings. Statistics galore! Same data, different results....

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Kewill commended among one of the top 100 software vendors In EMEA

August 7, 2013  |  Publications, Research

Kewill, a leading provider of innovative software for supply chain execution, has been commended as one of the top 100 software vendors in Europe, The Middle East and Africa (EMEA), according to data compiled by the Global Software Business Strategies Group at IDC. The findings recognize Kewill’s successful track record deploying and maintaining software solutions for customers across the EMEA region and worldwide.
Jan-Paul Boos, Senior Vice President EMEA at Kewill, says, “As a best of breed software provider, we are delighted to be positioned alongside Europe’s largest and most well-known vendors. Despite challenging conditions and fierce competition in the software industry, Kewill’s revenue and attitude has remained strong, which provides a solid foundation for ongoing investment and customer success.”

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Top Image Systems files patent for Google Glass capture and recognition

Even while the Google Glass is still in its development stage, Top Image System has filed a patent for using it as a scanning and capture application, called GlassCapture.
GlassCapture should enable users to capture documents by means of snapping images of the documents using a wearable computer such as Google Glass and then recognizing and processing the documents. GlassCapture will aid users to make decisions based on the captured documents and related information retrieved during document processing.
There is a chance that GlassCapture will bring about a paradigm change in how people interact with documents. With this product, the market trend towards empowering the remote workforce will progress dramatically, according to Isaac Rome, Vice President Global Banking and Mobile, Top Image Systems.

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Key findings from the 11th electronic invoice adoption benchmark report

Based on the results from 250 accounts payable and procurement professionals at U.S. based enterprises, the 11th electronic invoice adoption benchmark report from PayStream displays some interesting results.
More and more companies are migrating to a centralized system, where invoices are approved and paid from one central location.The top accounts payable automation goal for 2012 was electronic invoicing, with 37 percent of survey respondents reporting eInvoicing as their top goal. But wait, there is more!

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E-invoicing study in France: use of PDF and email are common [no kidding]

Boy what a surprise. You do a e-invoicing survey under SME's. And what is the outcome? Well, that most of them use e-mail and PDF for e-invoicing. Now, for all of you that are eager to say that that is not e-invoicing, talk to those SME all over France, Europe and the world for that matter. Because this what they believe. And keep in mind that these SME's are strangely enough your future customers.
48% of firms taking part cited simplicity, traceability and productivity as at the heart of the benefits of e-invoicing. Of those respondents in the B2B segment, 50% expressed an interest in de-materialising the invoicing process, while 28% claimed to have already done so.

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E-invoicing in Finland: how B2C can catch up with B2B e-penetration level?

Finland is relatively far in e-invoicing B2B segment but B2C is in a low penetration stage at the moment. So how come these two segments have followed different paths?
So it seems the main difference is coming from the fact that user groups are different: consumers have not seen a clear benefit, while the B2B business benefits were obvious. But there is more...

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