Consumers attitude towards e-billing adoption pressure. Same data, different results.

Consumers attitude towards e-billing adoption pressure. Same data, different results.

August 7, 2013  |  Adoption, Featured Articles, Research  |  Comments Off

In an international survey from Two Sides carried out by research company Toluna, 2,500 US consumers were asked their opinion on a variety of billing and statement related issues with a focus on the present supplier pressure to switch to electronic bills and statements.
At first glance, the key findings show a bleak image when it comes to the attitude of consumers towards e-billing adoption pressure and the 'going green argument'. However, with a little bit of spit and polish, we are able come up with slightly different findings. Statistics galore! Same data, different results....

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Compulsary dotcom e-invoicing in Turkey as from 2015

August 7, 2013  |  Electronic Invoicing, Featured Articles, Government, Payment  |  Comments Off

The Turkish Ministry of Finance’s has put into practice a project that has been long-awaited by the e-commerce sector. As from 1 January 2015 Turkish Dotcoms (companies that do e-commerce) are to issue e-invoices to their customers instead of paper invoices, according to the penned notification of Turkish Minister of Finance Mehmet ?im?ek.
The central hub in this plan is the e-archive application of the Revenue Administration. Once it is brought into effect, internet sales will be made faster, more secure, and with minimum cost. Moreover, online shopping can now be observed more closely, and therefore the tax loss in this area would be prevented more efficiently.

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Juniper reports: 1 in 10 mobile users pay bills via their mobile by 2016

August 7, 2013  |  Electronic Invoicing, Featured Articles, Payment  |  Comments Off

A new report from Juniper Research finds that a growing user acceptance of ‘push' mobile banking and a sharp rise in smartphone adoption will drive users of transactional mobile banking services up from 185 million in 2011 to over 550 million in 2016.
Other key findings from the report are that triple-play solutions (i.e. SMS, Web browser, and app) experience the highest adoption rates. Also, transaction frequency will be higher in developing regions where users do not have many alternative options for bill payment, given the limited physical branch infrastructure. And, increased usage of transactional services will provide impetus to integrating other elements of mobile commerce.

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European level e-invoicing – only a distant dream? [Background article]

July 9, 2013  |  Electronic Invoicing, Europe, Featured Articles  |  Comments Off

Today, most e-invoicing “ecosystems” and standards are local - either country based, service provider based, invoice sender/receiver based or de facto “standard” email- based. There has also been a lot of discussion around international/EU wide standardization, but not that much is happening in real life.
So, what is hindering the EU from just doing it? Itella Information strongly believes that European level e-invoicing doesn’t have to be a distant dream, however, in practical terms there are a few things that have to be in order to really make it happen: legislation, business model, interoperability, and last and perhaps actually the least challenging - technical standards. Listen to their story:

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Beijng starts with e-invoicing: centralisation, e-signatures, color coding and more

Beijng starts with e-invoicing: centralisation, e-signatures, color coding and more

July 9, 2013  |  Asia, Electronic Invoicing, Featured Articles  |  Comments Off

The Beijing State Tax Bureau, the Beijing Local Taxation Bureau, the Beijing Municipal Commission of Commerce, Beijing Municipal Administration for Industry, decided on 27 June 2013 to start with electronic invoicing pilots.
China's e-commerce giant 360buy Jingdong Mall ( is one of the first companies in the Beijng area to start using electronic invoicing for individual buyers. Electronic invoicing, as part of the pilot project, is available to customers that buy books and video products in Beijing. Customers are free to choose paper invoices or electronic ones. The move is aimed at promoting electronic invoicing and improving the development of e-commerce. The following is derived from the original announcement:

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EU proposes draft directive on e-invoicing in public procurement

The European Commission has issued a DRAFT directive on e-invoicing in public procurement. Accompanied by a EU communication setting out its vision for the full digitisation of the public procurement process (so-called 'end-to-end e-procurement'), the Commission estimates that the adoption of e-invoicing in public procurement across the EU could generate savings. Savings of up to a lousy €2.3 billion.
Yes, a lousy €2.3 billion. Because that is what The Netherlands can save with e-invoicing alone. That said, the press release states that this draft directive proposes the establishment of a European e-invoicing standardwhich is expected to improve interoperability between different, mainly national, e-invoicing systems. It will also help boost the uptake of e-invoicing in Europe which remains very low, accounting for only 4-15% of all invoices exchanged.

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Virgin Media customers save £21 when switching to e-billing. Nice!

June 19, 2013  |  Adoption, Electronic Invoicing, Europe, Featured Articles  |  Comments Off

Virgin Media is urging its customers to switch over to e-billing, on the basis that this simple step can save them £21 per year. Subscribers who receive their monthly bill online do not require a paper version, and this saves Virgin Media both time and money. Virgin Media is passing the savings back to its customers, providing they opt out of receiving a paper-based bill.
We believe that this is the way to go when switching to e-billing (B2C) or e-invoicing (B2B). In stead of suddenly charging your customers when they still want to keep receiving the paper invoices they were accustomed to. Just remember that your customers aren't hereto help you cut costs, they are here to provide you with revenue.

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Two Sides warns Australian banks: stop the greenwashing

June 12, 2013  |  Electronic Invoicing, Featured Articles  |  Comments Off

Two Sides Australia has warned banks that anti-paper statements may be in breach of consumer law. Australia's leading financial institutions have been notified by letter that it is wrong to encourage clients to switch to electronic billing for environmental reasons.
Two Sides is targeting companies that claim that switching to online communication is better for the environment without verifiable supporting evidence, arguing that this messaging is misleading to consumers and encourages them to not use paper.
The open letter said any link "between reducing the use of paper and helping the environment" was "unsupported by facts" and a violation of Australian Competition & Consumer Commission regulations.

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Importance of Interoperability – key to e-invoice success

June 5, 2013  |  Electronic Invoicing, Featured Articles, Standards  |  Comments Off

Imagine a situation where before calling to your friend you would need to first find out what GSM operator he uses. After that you would need to log in to your own GSM operator website and check if this operator has the connectivity to your friend’s operator. And if it doesn’t, you should take a pre-paid SIM card from your friends GSM operator, insert it into your phone and only then you can make a call to your friend. Extremely inconvenient, isn’t it? Now, it's time that e-invoicing is going to match the international mobile phone arena.

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NACHA Study: Direct bank payment is the leading US bill payment method

May 27, 2013  |  Featured Articles, Payment, Uncategorized  |  Comments Off

According to a NACHA study of 1,000 US billers, direct payment via ACH (bank transfer) is THE leading US method consumers use to pay their bills.

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