JML outsources its EDI platform to TrueCommerce for increased reliability and scalability

May 18, 2017  |  edi, Europe

TrueCommerce announced that JML ( a leader in consumer products) decided to outsource its EDI platform to TrueCommerce EDI Managed Service, in an effort to maximise the benefits of e-trading.

Outsourcing EDI to TrueCommece for all its EDI requirements has provided JML with a reliable and fully automated end-to-end solution for the electronic exchange of orders, invoices, ASNs, remittances and debits with its key customers, including Asda, Argos and Boots. As a result it has streamlined JML’s internal processes, resulting in increased productivity and enhanced customer service.

TrueCommerce’s first class infrastructure and trading partner platform gives JML the peace of mind that system issues and errors will not affect its operations. The TrueCommerce’s dedicated managed service team pro-actively monitor the platform to ensure that message validation errors do not affect JML and its customers. This has led to an increase in efficiency and productivity, as staff do not have to spend time resolving issues and can instead focus on their core roles.

Wayne Crick, Systems Development Manager at JML:
“Our unique business model, which combines focused multichannel sales with integrated marketing, media, ecommerce and distribution, has transformed a small family-run enterprise into an international household brand. Our previous EDI set up had evolved over many years and due to the age of some of the solutions it was not without its problems. We recognised that as we continued to grow we needed a more reliable and scalable solution that would enable us to consolidate all EDI on to one platform and integrate with our back office system.”

Caroline Youssefi, Systems Functional Consultant at JML:
“We no longer receive penalties for the late processing of orders, which has consequently led to improved customer relations,” said “We also benefit from quicker payments as previously there were delays in receiving payment if there were any issues with our invoices, such as incorrect information or even at a basic level the format of the files. The TrueCommerce solution now validates that invoices are correct before they are sent to our customers, which has resulted in fewer invoice queries and quicker payments.”

Craig Greenall, Business Development Executive at TrueCommerce
“We are delighted that JML has benefited from migrating all its EDI requirements on to the TrueCommece platform. Whilst we understand that migrating to a new provider can be a daunting process for many companies, we have proven experience of doing so for companies large and small.”

To learn here more about the TrueCommerce EDI managed service


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