Case study: Hewlett-Packard relies on Pagero to send e-invoices in 23 EMEA countries

Implementing Pagero’s services has, for HP, contributed to extensive time savings, a strong increase in cash flow and has helped HP gain high flexibility in a diverse market. In today’s strict and complex environment of legal requirements varying from country to country, HP has been able to fulfill every legal and tax requirement encountered through Pagero’s services and expertise.

Result: all legal and tax requirements fulfilled

Thomas Bonwetsch, Program Manager, EMEA eInvoicing Program Direct Accounts, HP:
“We are currently active in 23 EMEA countries, with another 5 on-boarding in the next few months. With the help of Pagero, we have been able to fulfil every tax and legal requirement in every country. The bandwidth is huge between highly standardized and easy procedure countries like Finland and Sweden, down to very complex countries like Italy or Spain. Especially in terms of Government projects, the requirements are very challenging except for where there exists a PEPPOL environment like in Austria or Norway.”

“The environmental aspect of e-invoicing is also extremely important to HP and we even have an own organization devoted to reducing our environmental impact in any way we that we can.”

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Result: increasing e-invoice ratio and time savings – from 7 days to a few hours

“With Pagero, HP has eliminated the risk of invoice errors, as wrongly entered field information in invoices lead to rejected or stopped invoices that we can edit straight away. Overall, the invoice turnaround has been reduced – within a couple of hours (depending of course on customer flow), we know if an invoice has been successfully submitted or rejected. In the paper world, this process would take 7 days or more in comparison,” Mr. Bonwetsch explains.

“Within one year, the number of customer requests and projects we are dealing with has increased significantly. In the past 12 months, the number of customer projects has increased by 250%. A high and steady increasing number of customers are receiving electronic invoices throughout EMEA, and in the last 3 years, HP’s number of electronic invoice transactions has increased by more than 500%. This definitely shows the growing importance of e-invoicing and the impact that Pagero’s services have had to our company.”

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